The Founder Gap

The chart puts two org charts side by side. On the left is a bottleneck: the founder is stretched across two roles, doing marketing on top of everything else. On the right is a gap: the marketing box is simply empty, marked vacant. A note explains that you fix a bottleneck by handing work off, but you fix a gap by deciding to staff it. Handing work off can't fix a seat that was never filled.